Quick ship items ship 48-72 hours after ordering

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Frequently Asked Questions

We have the answers to all your questions about StorageRack.com and our products below.

Can’t find the information you need? Contact us so we can help.

Products

We offer a comprehensive range of storage solutions, including pallet racks, cantilever racks and wire decking. We also provide individual parts for customization or replacement needs.

Our racking solutions are all new, ensuring the highest quality and compliance with safety standards.

Yes, our products are designed to meet OSHA requirements, provided they are installed correctly and maintained regularly.

The weight capacity varies by system. Please refer to the product specifications section on the appropriate  product page for detailed information.

We recommend that you inspect your racking system at least once a year, and more frequently if it is subject to heavy use or harsh conditions. Regular inspections help ensure safety and longevity.

Yes, you can order replacement parts for your racking system. Contact our customer service team if you need help choosing the correct replacement part.

Ordering

If you want to order online: 

  1. Choose and configure your preferred storage solution.
  2. Add items to your cart.
  3. Complete your purchase online, or contact our customer service team via email or phone for assistance.
  4. Select your preferred payment method (we accept all major credit cards) and complete the transaction.

If you need assistance, or if you simply don’t want to purchase online, contact customer service at 888-357-1107 or info@storagerack.com. We’re happy to assist.

Orders typically ship within 48 hours. Delivery times vary, depending on the item and your location

Absolutely! Contact our customer service team for personalized guidance. We can provide a customized quote, help you complete your transaction, and schedule your delivery.

Yes, you can request a quote by contacting our customer service team at 888-357-1107 or by email.

Yes, we accept purchase orders. For assistance with this process, please contact customer service.

We accept:

  • All major credit cards including Visa, Mastercard, American Express and Discover
  • Checks
  • ACH transactions
  • Paypal and Zelle

No, there is no minimum order quantity. You can order exactly what you need, whether it’s a single component or a full storage system.

Yes, you can cancel your order if it hasn’t been processed yet. If your order has already been processed, please contact our customer service team for assistance.

You can read our return policy here.

Yes, our website uses industry-standard encryption and security measures to ensure your personal and financial information is protected. For more information, review our security policy here. 

If you have questions or concerns, please contact us directly.

Shipping

Orders typically ship within 48 to 72 hours. Arrival times vary by destination.

We partner with reputable carriers including [LIST CARRIERS] to ensure timely and safe delivery. For more information, please visit the shipping page or contact our customer service team.

While we make every effort to deliver on time, some factors are beyond our control. We’ll keep you informed of any potential delays and work to ensure your order arrives as quickly as possible.

Yes, we ship to all 50 US states.

No. We currently do not ship outside of the United States.

Shipping costs are calculated at checkout based on your location and the items in your order. For a more accurate estimate before placing an order, please contact our customer service team.

Currently, we only offer shipping services. We hope to expand our services to include pickup options in the future.

Installation

You’ll receive detailed instructions with your new racking system. For additional help, visit our storage rack installation service page to learn more and schedule professional installation.

Basic tools such like a wrench, screwdriver, and level are typically necessary. Specific tools may vary by product, so please refer to your installation instructions for details.

Installation instructions are downloadable from the product page, emailed to you, and included with your product delivery.

Yes, we offer professional installation services to ensure your storage racking is set up correctly and safely. For more information about installation services and to schedule, visit the installation services page.

If you’d prefer to handle assembly yourself, review our assembly tips for more guidance.

Testimonials & Customer Service

Thank you for your feedback! Please consider submitting a review on [Google, Yelp, etc?]. 

You can also send your feedback directly to us by email at info@storagerack.com. It might even get featured on our website!

You can reach our customer service team via:

We’re happy to assist you with any questions or concerns you have about our products and services.

Fast Shipping

Using major carriers

Quick Quotes

Get pricing fast

Secure Checkout

MasterCard/Visa/PO

Easy to Order

A few simple steps